Our return policy is valid for 30 days. If 30 days have passed after the exact date on which you received our products, we regret to inform you that we can no longer provide a refund or replacement. It’s important to note that the 30-day term does not include the time needed for the return process, which may vary by the location of the sender
At Excellentchoice, we aim to achieve outstanding customer contentment. Whether due to defective products or customer remorse, if you are not 100% satisfied with your purchase, ship it back to us.
Kindly examine our Return Policy outlined below to ensure a seamless and trouble-free procedure.
For manufacturer’s defects as below, we must be notified within 5 days after the date of order delivery:
- The products have been damaged.
- The printing quality is blurry or materials are not as described on our website
- Different designs or sizes from your order.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be unwashed, unworn, and in new condition with all original components and tags still intact.
RETURN PROCESS
To initiate a return, kindly adhere to the following steps:
- Before sending your package, contact our customer support through email at: [email protected]. Please provide details of your issue and wait for our response. Any items sent back without prior contact will not be accepted.
- Upon receiving our approval for the return, carefully pack all the items you intend to return.
- Download and print the provided return label, which includes the return address, and securely attach it to the package.
- Visit your local post office or another courier service to ship the package to the provided return address.
RETURN COST
Customers are responsible for the return shipping costs, which amount to $5. Please note that a restocking fee of $5 will also be applied.
RETURN CONFIRMATION AND REFUNDS
Upon receiving your returned item, we will conduct an inspection and promptly send you an email notification to confirm its receipt.
Reimbursements will be initiated within 5-7 days once the issue is resolved and confirmed. The refund will be directed back to the initial payment method employed for the purchase. Kindly factor in extra processing time that may be required by your bank or payment provider.